Return Policy

Eligibility to Return or Exchange

• We accept returns and exchanges for all products, whether defective or not, provided they are returned in “new or lightly-used” condition (no scratches, no signs of wear, complete original packaging, all tags and protective films attached).
• Items damaged through misuse, accident, or unauthorized repair are not eligible for return or exchange.
• Custom-engraved or otherwise personalize watches cannot be returned unless they arrive defective.

Return Window

• Standard period: 30 calendar days from the date you (or the person who signed for the parcel) received the watch.

How to Start a Return

1. Email support@bagsdubai.com or call/WhatsApp +971 9-334-7565-9787 within the return-window and provide order number, model reference, and reason for return.
2. Our team will respond within 1 business day with an RMA (Return Merchandise Authorization) number, prepaid DHL/FedEx label for defective items, or shipping instructions if the item is non-defective.
3. Pack the watch securely in its original box with all accessories and place the RMA number on the outer carton.

Return Methods & Return Fees

• Return method:Pick-up (DHL/FedEx)
  • Label provided by:DubaiWatcheHub (defective/non-defective)
  • Cost to customer:Free
  • Notes:Schedule via link in WhatsApp/email.
• Return method:Drop-off (DHL/FedEx)
  • Label provided by:Customer (change-of-mind)
  • Cost to customer:Local Bike delivery services (e.g., Porter):These can be very affordable, with rates starting from AED 9 for small parcels. 
  • Notes:Use a tracked service and share a tracking number.
• Return method : In-store return
  • Label provided by:Customer (change-of-mind)
  • Cost to customer: Free

Notes: By appointment at our Service Desk.

Exchanges

• You may request an exchange for a different color or model of equal value within the same 30-day window.
• We ship the replacement within 1 business day of receiving and inspecting your original watch.

Refunds

• Once your return passes inspection, refunds are issued to the original payment method within 5 business days and you will receive a confirmation email.
• Shipping fees paid on the original order are refunded only if the watch is defective or we shipped the wrong item.
• No restocking fee is charged.

Warranty Service (Separate from Returns)

All watches carry a 24-month mechanical warranty. Repairs under warranty follow the instructions in our Warranty section; shipping both ways is the customer’s responsibility unless the defect appears within the first 30 days.

Condition Guidelines

Returned watches must be:

• Unworn or lightly tried-on indoors only.
• Free of scratches, dents, stains, or smells.
• Complete with original presentation box, outer carton, tags, stickers, user manual, and any links removed during sizing.

Non-Returnable Items

• Strap sizing or bracelet link removal fees.
• Gift cards.
• Watches showing signs of water damage, impact, or unauthorised modification.

Customer Support

For any questions on returns, exchanges, or warranty, contact:

• Phone/WhatsApp: +971 9-334-7565-9787 (24 hours)
• Live chat: bottom-right icon on every page